Upload the day's visits
Drop in whatever you already have. We find the names, numbers, emails and clinicians, even when the columns are called something else.
XLSXvisits-monday.xlsx
PDFday-sheet.pdf
JPGphoto-of-list.jpg
For any business with a Google rating to protect
Ask every customer how it went. Send the happy ones to Google.
Upload the day's visits or jobs as Excel, a PDF or even a photo. InstantReviews messages each customer, and anyone who had a bad experience reaches you privately first.
Free for your first 25 customers. No card needed.
RestaurantsDental and medicalHome servicesSalons and spasAuto repairHotelsGyms and studiosReal estateHome health and hospice
Harbor DentalTakes less than a minute
How was your visit with Priya today?
Priya was gentle and on time.
GentleOn timeClear
Submit
Opens your Google page
Dana R.
Priya was gentle and always on time.
Comment copiedThey tap Post
Private inbox
Mr. Lee
Nobody called me back after the visit.
Needs a replyVisit with Sam
How it works
Three things for you to do. The rest happens on its own.
Customers get a personal link
By text, email or both, at the time you choose, usually at the end of the day. It names your business and the person who looked after them.
Hello Dana, I am Simon from Harbor Dental. We would like to know how your visit with Priya went today. Your feedback will be highly appreciated.
The answer decides where it goes
Happy customers land on your Google page with their comment copied, ready to post. Unhappy ones reach a private inbox that your team can act on.
4 to 5 starsYour Google review page
Below thatYour private inbox
What you get
Everything a busy front desk needs, nothing it has to learn.
Reads the list the way you already keep it
Excel, CSV, a PDF day sheet or a phone photo of a printed list. Names, phone numbers, emails, team members and categories are found and arranged for you. You check the result before anything is sent.
ExcelCSVPDFPhotosCopy and paste
Text and email
Email comes with every customer. Texts are an allowance, and when they run out, customers with an email are emailed instead.
A private inbox for complaints
Low ratings, and high ratings with a complaint in the comment, come to your team with the team member and the visit attached.
Ratings for every team member
See how each stylist, technician, nurse or server is rated, and by how many people.
Priya4.8
Sam4.5
Marcus3.9
See when people answer
Find the hour and weekday your customers reply most, and send then.
Know what really got posted
On Growth and Scale, connect Google and see which reviews were actually published, and what share of your messages became one.
Reminders and manager alerts
Nudge customers who have not answered, and text a manager the moment private feedback arrives, so a problem is dealt with the same day.
Messages in your own words
Start from samples written for restaurants, dental, salons, home services, hospice and more, or write your own. Use a different message for each category of customer.
Built for customers who come back
A customer who visits five times this month gets asked once.
Regulars, members, patients and repeat clients are served again and again. Asking after every visit gets you STOP replies. InstantReviews keeps the asks sensible.
- One message per customer each week, however many visits or staff.
- Someone who already posted a review is never sent to Google again.
- Someone who was happy but did not post is asked again, up to three times.
- An unhappy customer is checked on after their next visit.
Mr. Reyes, one week
Mon
Priya serves himFirst visit this week
AskedWed
Sam serves himAsked on Monday already
Not askedFri
Marcus serves himStill inside the week
Not askedNext Mon
Priya serves himLiked it last time, has not posted
Asked againLater
Review postedConfirmed on Google
Thanks onlyPlans
Pick the size of your team. Change it any time.
Every plan includes email for every customer, a QR code and link for your front desk, and the private inbox. Try everything free for your first 25 customers.
Essential
Everything you need to start collecting better reviews.
$49 / month
600customers a month
300of them by text
What is included
- Daily list upload: Excel, CSV, PDF, photo
- Private inbox with email alerts
- Complaints hidden in high ratings go private
- Reply-time insights
- Message templates for 3 categories
Growth
Prove it works, and win back the people you would have lost.
$99 / month
3,000customers a month
1,500of them by text
Everything in Essential, plus
- A reminder for people who have not answered
- Google review tracking
- Conversion and bounce analytics
- Ratings for every team member
- Instant text alert to a manager
- Connect your booking or scheduling system
- Templates for 15 categories
Scale
Built for volume, and for your brand only.
$199 / month
10,000customers a month
5,000of them by text
Everything in Growth, plus
- Two automatic reminders
- AI reads every comment for hidden complaints
- Your brand only, no InstantReviews footer
- Unlimited message templates
When a plan's texts run out, customers with an email are emailed automatically.
Questions
Things people ask before they start.
What kind of business is it for?
Any business whose customers look you up on Google and who worries about a bad review: restaurants, clinics and dentists, salons, home services, auto shops, hotels, gyms, real estate and care providers. If you know who your customers are and can contact them, it works.
Do my customers need to install anything?
No. They tap the link in the text or email and rate the visit in their browser. It is built for phones.
How does it decide who goes to Google?
You choose the line, usually 4 stars. Ratings at or above it go to your Google review page. If the comment sounds like a complaint, the answer goes to your private inbox instead, even with 5 stars.
What do unhappy customers see?
A short private form that goes straight to your team. Nothing stops them from reviewing you on Google themselves.
Where do I find my Google review link?
In your Google Business Profile, choose Ask for reviews and copy the short link. Paste it into Settings once. That is all the setup you do.
Does the customer have to post the review themselves?
Yes. Google needs the customer to sign in and tap Post. We open the right page and copy their comment so it takes seconds.
What if I run out of texts?
Customers who have an email address are emailed instead, and you can move up a plan at any time.
Can I try it first?
Yes. Your first 25 customers are free, with the Growth features switched on, and no card is needed.
Tonight's visits could be tomorrow's reviews.
Create an account, paste your Google link and upload your first list.